Short answer: start with cases reported within 72 hours: highest evidentiary reliability and cases within statute-of-limitations comfort windows — those two signals carry the most weight before anything else in this article. A structurally identical case scores differently depending on how much time has passed — not because older cases are less valid, but because evidence, memory, and statute exposure all degrade over time.
Score Inputs & Weighting
- Cases reported within 72 hours: highest evidentiary reliability
- Cases within statute-of-limitations comfort windows
- Cases approaching or near statute deadlines, which need immediate staff attention regardless of score
- Historical cases where documentation may already be lost
Where This Sits in the 0–100 Model
Some firms configure their tiers so that a near-deadline case is flagged for immediate review even at a moderate score, since the operational risk of a missed statute outweighs the marginal value difference between a 60 and a 75.
This factor sits alongside Insurance Coverage Type and Its Effect on Case Value and High Priority vs Qualified vs Review: Understanding Intake Tiers in the Lead Scoring Methodology cluster, and connects forward to Designing Intake Questions That Don't Scare Off Injured Visitors in Conversion & Intake UX.
FAQ
Does this replace a human decision on lead scoring methodology?
No. It narrows down what a human reviews first. Signals like these route a submission into a priority tier; a staff member still makes the final call before a case is accepted.
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